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Why don't I see any shared drives on File Explore, under "Computer" or "This PC"?

Created by Sandra Vila Bodoque, Modified on Mon, 18 Mar at 7:17 PM by Sandra Vila Bodoque

What should I try before contacting IT with a potential issue?
I am working on the laptop at a remote location without Wi-Fi, how do I gain access to internet?
How can you sign into Sonicwall VPN Client?
What should I do if I forgot my cellphone and I'm unable to log on to my laptop due to Duo Authentication?
What troubleshooting steps can I take if one of my screens is not displaying anything?
Why can't I access printers or any shared drives while on Wi-Fi?

If you are currently in one of Metro offices, please double-click on the icon "Refresh Network Drives" on your Desktop or do a relog. Otherwise, please connect to VPN first.